We always try to improve and create the best possibly experience for our nightlife users and are using the app ourselves when going out! Please let us know if you think something should be updated or added to the terms and we will do our best to satisfy your needs!
You are always welcome to contact us and discuss the nightlife scene!
Short answer is that you are unfortunately not guaranteed money back for tickets. It is up to each organizer to make that decision, so we recommend you to try contact them! However, if the event was cancelled the must communicate to how and when you will get your money back. It usually takes up to 21 bank days. If the event is re-scheduled it is up to the organizer to decide whether your ticket works at the new event.
We are sorry to hear that and will try help! Common reasons for being denied access to the club bouncer is for example a heavy consumtion of alcohol or the safety of other guests inside the nightclub. Therefore, unfortunatley, there is not much to do the day after. :(
Open settings on the app. We hope you will be back after we have grown from being a small startup!
We are super greatful for the help reporting errors so that we may improve the app! Please email firstname.lastname@example.org and include screenshots etc in the description if possible.